With this, the LSG minister has squarely put the blame on the civic body and in a way brushed aside the slew of formal communications from city corporation that explain the glaring lapses of IKM software.
Govindan said that there is a complaint redressal system for IKM software, and if at all any complaints arise, they are resolved without delay. The software promptly records and reflects all the tax payments made online or via front office and this information is available on the login assigned to each civic body. Only the collections received by local bodies manually through outdoor or camp collections do not reflect in software because the staff concerned may have failed to post the data, he added.
The manner in which Govindan distanced himself from the grave issues regarding IKM software repeatedly presented before him and former LSG minister is a clear indication that the issue regarding tax database may be far from over for the civic body.
In October, barely two weeks before the minister gave this reply in the assembly, the revenue wing of city corporation had flagged glaring shortcomings in IKM software in the latest letter sent to the head of IKM. This was not the first: corporation had highlighted the issues and glitches in IKM softwares, and references to similar communications in the past had also been mentioned in the letter.
While corporation needs to update records of around 4.5 lakh tax assessments, the revenue wing had reported that buildings dated from 2016-17 alone can be assessed using the software, and it has no facility to register buildings before that with retrospective effect.
Even though service cess is being calculated in city corporation along with property tax for the past three years, the software has no facility to add service cess in buildings assessed before the cess came into effect. While merging the database before 2016, the officials tried posting the tax for a whole year; however, the system would still reflect that of half year, shows the letter sent to IKM .
The letter also lists out other technical glitches like delay, frequent instances of system snags which delayed the process of data updation. Further, there is no way to assess tax before 2016 which was calculated based on annual rental value. With regard to tax relaxation for ex-service men, the software has no provision to update it annually after scrutiny of documents. The software lacks the feature to incorporate decisions made by the tax appeal standing committee of the civic body concerned. A lengthy list of such issues has been presented to the local self government department since 2018, but no concrete solution has been arrived at, so far.